- Lead time for manufacture is 8 – 12 weeks. If you require a shorter lead time please call our office to discuss.
- As standard we use 100% New Zealand Wool when manufacturing our carpets, as the Wool is a natural product, pile reversal can occur – it is important to note this is not a manufacturing fault or defect. This is just a characteristic of all cut pile constructions such as carpets. We have specific information on pile reversal which we are happy to share upon request. Complaints of pile reversal will not be accepted as a manufacturing fault.
- Colour matches can only be guaranteed between carpets ordered at the same time. Each dye lot varies within normal dye tolerance. We will colour match any colour of your choice, supply you with a colour tuft for your approval and upon receipt of your approval produce a carpet to match.
- All pricing is for manufacturing of carpet only. We offer a measuring and planning service – we will visit the site, discuss options, take all necessary measurements/templates, therefore eliminating your risk. Our charge for this service is provided upon request, it may also include travel expenses and overnight accommodation if required. Please enquire about delivery, fitting and underlay if required.
- Bespoke 20cm x 30cm handtrials made in your requested quality and colour can be provided for a charge upon request.
- All carpets should be inspected prior to fitting to ensure size, colour and quality are as ordered and there are no visual defects.
- Any claims for faults apparent prior to fitting will not be considered once the carpet has been cut and/or fitted.